Can I pause my subscription?

We like to make your life easy, so simply follow the step by step guide below to pause your subscription.

    1. Log into your account, you can access our login page by  Clicking Here!
    2. Click 'Membership and Billing' at the top of your screen. This will take you to a page displaying your membership details.  
    3. Scroll down to 'Membership' and select 'Take a Break'.
    4. A pop-up box will then come up asking if you wish to pause your subscription for 1 or 2 months. Once you have selected your option, click 'Submit'. A confirmation of the pause will show as a pop-up.
    5. You will then be emailed with confirmation of the pause, and the date when your next order will be.
    6. If you wish to pause the subscription for just 1 pet, you can follow the guide here.
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