Uh-oh! We're very sorry to hear something has gone wrong with this month's payment. 

There are several reasons that your payment may have failed. If your payment method had insufficient funds, but are now available, we will reattempt payment again within 24 hours. If you would prefer payment is taken on a different date you can follow this step-by-step guide.

If you have recently received a new bank card, you will need to update this. You can update your payment method any time by following this guide!

If everything is up to date and sufficient funds are available, we would advise contacting your bank to ensure the payment is being allowed.

In the case you are still struggling with payment, get in touch by picking up the dog and bone and dialling 020 3370 0905 or emailing hello@itchpet.com any time.

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