I've received a damaged item, what should I do?

We're very sorry to hear that the pack you have received has come damaged. It is extremely important to us that we get this resolved for you right away. Please contact our Customer Service team by emailing us on hello@itchpet.com or picking up the dog and bone and dialling 020 3370 0905. 

We will do whatever we can to get this sorted for you as fast as possible.

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