We like to make your life easy, so simply follow the step by step guide below to update your expected delivery date.
- Log into your account, you can access our login page by Clicking Here!
- After successfully logging in, this will bring you to your dashboard homepage.
- If you scroll down to below your pet names, there will be a box to say 'Next Delivery Due', with a date listen when your next order is expected to arrive.
- To change this, click. This will bring up a drop down menu where you can select the date you want your treatment to arrive on or around. You will need to select to apply this change to your account.
- Once this has changed, we will always aim to get your pack to your furry friend on time. However, please be advised that it may take up to 5 working days to arrive from your dispatch notification. Payment will also be taken 4 days prior to your chosen delivery date.
- You can check the charge dates and future order dates through the my orders tab.
- In the rare occasion that your pack hasn't arrived in over 5 working days, we would love to investigate this for you. Please contact our customer service team on email@example.com or by dialling 020 3370 0905 on the dog and bone.