We like to make your life easy, so simply follow the step by step guide below to pause your pet's subscription.
- Log into your account; you can access our login page by Clicking Here!
- After successfully logging in, this will bring you to your dashboard homepage.
- Your pets will be listed under, 'welcome to your account' under the 'my pets' tab. Please select the pet whose subscription you wish to pause.
- Scroll down to where your pets name is listed followed by pet profile. An edit button should be available.
- Select and this will take you to the page where you can make changes to your pet's profile.
- Scroll down to the bottom of the page and select 'pause pet', a pop-up will appear asking if you would like to change your payment date. Please use the drop-down box if you wish to change your payment date and select 'confirm'.
- If you still wish to pause your pet's subscription, select 'no thanks, I'd like to pause'.
- From here, you can select to pause your pet's subscription for one or two months, once selected, press 'confirm'. You will receive confirmation that your pet's account is paused, as well as the date your subscription will automatically resume.