Please know declining a claim is not something we take lightly, but there are several reasons this may happen. For example, if the condition is something we don't cover or if it's related to a pre-existing condition. You can find details in your policy document and your Certificate of Insurance. You can find it in your Documents in the Itch Insure Hub.

If you would like to find out more about why your claim was declined, head to the Need Help? page on your Itch Insure Hub and fill out a get in touch form or give us a call on 0344 801 2171.

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