We’re sorry to hear your claim wasn’t paid. If you think this was a mistake, you can reach us on 0344 801 2171. We may be able to provide further information behind the decision and help any way we can.
With Itch Insure, you have a policy that includes a whole range of additional benefits as standard. You have unlimited 24/7 access to a wide range of vet specialists through the Itch Vet Clinic, as well as the Itch Insure Hub to help manage your policy, track your claims and much much more.
If this isn’t your first claim, it might help to think about any conditions your pet may have previously suffered. A new provider may see these as pre-existing conditions and exclude them from your cover.