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My Account

My Pets

  • How do I pause my pet's subscription
  • How do I add a new pet to my account?
  • How do I remove a pet from my account?
  • How do I update the weight of my pet?
  • My pet has died, how do I update my account?

My Orders

  • How do I remove a product from my subscription?
  • Can I order flea treatment when I need it?
  • I've received a subscription box with the wrong name, what should I do?
  • There are items missing from my order, what should I do?
  • How do I return my order?
  • I've received a damaged item, what should I do?
  • See all 8 articles

Membership & Billing

  • How do I change my payment date?
  • How do I update my payment details?
  • How do I cancel my subscription?
  • How long will it take for my refund to show in my account?
  • How do I return an item?
  • Can I pause my subscription?
  • See all 8 articles

Account Settings

  • How do I update my marketing preferences?
  • How do I change my password?
  • How do I change the email address associated with my account?
  • I forgot my password, what should I do?
  • I cannot log into my account, what should I do?
  • How do I change my delivery address?

Itch

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hello@itchpet.com
020 3370 0905
08:00am to 10:00pm

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© 2021 Itch

Itch Petcare Limited is an introducer appointed representative of Pinnacle Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.

Itch Insure is arranged, administered and underwritten by Pinnacle Insurance.