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FAQs | Got a question about itch? | itch.
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About Itch Shop

Shop - Can I purchase one-off treatments if I have a subscription?
Shop - What products are available to buy?
Shop - What is the difference between buying from Itch Shop VS. purchasing a subscription?

Account

Shop - How do I change my email address?
Shop - How do I change my password?
Shop - I cannot get into my account, what do I do?
Shop - I forgot my email address, what do I do?
Shop - I forgot my password, what do I do?
Shop - How do I set up an account?

Delivery

Shop - Can I cancel my order?
Shop - How long will it take for my refund to be received?
Shop - How do I return my order?
Shop - My order arrived damaged, what can I do?
Shop - One of the items I have ordered is missing - what should I do?
Shop - I have received the wrong order - what should I do?
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© 2022 Itch

Itch Petcare Limited is an introducer appointed representative of Pinnacle Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.

Itch Insure is arranged, administered and underwritten by Pinnacle Insurance.