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  1. FAQs | Got a question about itch? | itch.
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My Account

My Pets

  • How do I update my pet's flea status?
  • How do I add a new pet to my account?
  • How do I update the weight of my pet?

My Orders

  • How do I remove a product from my subscription?
  • Why have I been charged for my first month?
  • Can I order flea treatment when I need it?
  • I've received a subscription box with the wrong name, what should I do?
  • There are items missing from my order, what should I do?
  • See all 11 articles

Membership & Billing

  • How do I get in touch?
  • How do I cancel my subscription?
  • How do I update my payment details?
  • How long will it take for my refund to show in my account?
  • How do I return an item?
  • See all 9 articles

Account Settings

  • How do I update my marketing preferences?
  • I forgot my email address, what should I do?
  • How do I change my password?
  • How do I change the email address associated with my account?
  • I forgot my password, what should I do?
  • See all 8 articles

Itch

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020 3370 0905
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© 2022 Itch

Itch Petcare Limited is an introducer appointed representative of Pinnacle Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.

Itch Insure is arranged, administered and underwritten by Pinnacle Insurance.