Skip to main content
GET STARTED
SIGN IN
Submit a request
FAQs | Got a question about itch? | itch.
Subscribe
My Account
My Account
My Pets
How do I update my pet's flea status?
How do I add a new pet to my account?
How do I update the weight of my pet?
My Orders
How do I remove a product from my subscription?
Why have I been charged for my first month?
Can I order flea treatment when I need it?
I've received a subscription box with the wrong name, what should I do?
There are items missing from my order, what should I do?
See all 11 articles
Membership & Billing
How do I get in touch?
How do I cancel my subscription?
How do I update my payment details?
How long will it take for my refund to show in my account?
How do I return an item?
See all 9 articles
Account Settings
How do I update my marketing preferences?
I forgot my email address, what should I do?
How do I change my password?
How do I change the email address associated with my account?
I forgot my password, what should I do?
See all 8 articles