I cannot log into my account, what should I do?

We're sorry to hear that you are struggling to get into your account. If all the details you are entering are correct, we would advise clearing browser cookies and re-attempting login.

If you have forgotten your account's email address, please follow this guide.

If you have forgotten your password, you can find our step-by-step guide here. 

If these steps do not solve the problem, please contact our customer service team by emailing hello@itchpet.com or giving us a ring on the dog and bone on 020 3370 0905, 08:00 - 16:00 Monday to Friday and we will do whatever we can to help! 

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